FAQ

Check out our FAQs

DEPOSITS, BOOKINGS AND CANCELLATIONS

IS A DEPOSIT REQUIRED TO PLACE AN ORDER?

Yes, I require a non-refundable 50% deposit to book your order and the balance is due 4 days prior to the event, you will receive a reminder via email. Please communicate with me, if you cannot pay the balance a week prior, I will work with you.

Cake Orders due within 7 days require full payment at the time of order.

I require cakes to be booked at least 2 weeks or more in advance. However, I do at times book up sooner.

WHY IS IT NON-REFUNDABLE?

Because remember when I told you I BOOK UP OFTEN?.. Well, there would be NO WAY for me to go back and get all of the customers I said NO to, to backfill your SPOT if you decide to cancel your order. Your deposits ensure availability FOR YOU and I manage my entire production schedule based on YOUR ORDER once you book it.

BOOKING

After we discuss the details of your event and decide on the cake design you'd like if you are interested in booking and would like to proceed, I would require a non-refundable 50% deposit to secure your date. The remaining balance must be paid within 4 days prior to your event. NO EXCEPTIONS. I will send a reminder email to you prior to and 1 day after the due date. Please take note, If the balance is not paid within 4 days prior, the order will be canceled and your deposit forfeited. The balance and deposit are both NON-REFUNDABLE and NON-TRANSFERABLE, meaning you can NOT cancel one date and then change it to another without first discussing it with me first. The deposit also cannot be transferred to a new cake design because I start work on your order immediately after receiving the deposit. I'm not a last-minute type of person and don't like burning the midnight oil the night before a cake is due. ( Would you?)

WHAT FORMS OF PAYMENTS DO YOU ACCEPT?

I accept all credit cards and cash only. For your protection, I do NOT process credit card orders over the phone,. However, for your convenience, I will email you an invoice to pay online through Square.

There is a convenience fee of $2.00 added to all Cashapp, or Venmo payments.

WHAT IS YOUR REFUND/CANCELLATION POLICY?

A non-refundable deposit of 50% is due upon order placement. Balance is due in full one week prior to the event. If the order is not picked up on the day of delivery, or delivery is denied, the client is still responsible for the full balance of the order. I will make every attempt to contact you in the event of a missed pickup or denied delivery. If a cancellation is made less than 7 days prior to your event, the balance is still due in full. Please keep in mind that after you book an order, I decline other orders, If you then cancel, it could results in hundreds of dollars lost, because I made accommodations for your order.

IN THE EVENT OF CANCELLATION:

All requests for cancellation must be made in writing, email or text preferred.
If cancellation is received, your deposit will not be refundable.
If a cancellation is received less than one week prior to the promised delivery/pickup date, the full balance is still the client's responsibility.

PRICES & ABOUT CAKE JEWEL CAKES

HOW MUCH DO YOUR SCULPTED CAKES COST?

With the exception of tiered cakes, I charge by the design and not the serving when it comes to sculpted and food cakes. The cakes I design are unique, high-quality, personalized, one-of-a-kind pieces of edible artwork that take many hours to days of work to complete. I sometimes spend hours or days, planning the design and how best to successfully execute the finished product.

Cake Jewel Custom Cakes are PREMIUM quality, one-of-a-kind works of edible art.

Custom cakes are definitely more pricey than grocery-store cakes, or simple round or sheet cake-style cakes. Custom cakes are just that:

Custom-designed to match your vision,
Custom cakes are one of a kind, can take upwards of 15 hours or more to make,
Handmade, handpainted, thoughtfully planned out, and
Executed to your precise requests down to the flavors, and personalized & specific details
Create memories well after the cake is gone
A Custom Cake not only adds to the ambiance of the event, but most of the time it is the center attraction
And you should ALWAYS receive exceptional service when dealing with anyone in the company.

Think MACY'S VS WALMART, MERCEDES VS TOYOTA, RUTH'S CHRIS STEAK HOUSE VS RED LOBSTER. Well - you get the picture. It's important you understand those qualities before placing your quote request.

Premium cakes are works of art. My prices reflect the time, quality, experience, and skill level that goes into each unique cake. Although prices vary depending on size, detail, and complexity. I charge by the hour and design, not by the number of cake servings.

YOUR CAKES LOOK GOOD, BUT DO THEY TASTE GOOD TOO?

So glad you asked! YES! Our Cakes are made using only high-quality ingredients, including real butter, milk, flour, sugar, eggs, and fresh fruit. We also outsource and use organic and locally grown ingredients when available. I am also constantly testing and trying new flavor combinations to ensure innovation and originality! So YES! They do taste as good as they look! I guarantee it!

DO YOU SELL TIERED CAKES, SHEET CAKES, AND OTHER DESSERTS?

Although I'm best known for my realistic, artistic, works of art that are "centerpiece" cakes, cakes that don't look like cakes. I also offer traditional tiered celebration cakes, wedding cakes, round cakes, square cakes, cupcakes, sheet cakes, cake pops, and other desserts.

I work closely with each client to make sure each custom cake is unique, with a high-quality design and reflects the recipient's personality and sense of style.

Since I am a CUSTOM CAKE BAKERY, It is very rare that I have grab-and-go cakes available. If I do, it will be a holiday promotion that is advertised on my Instagram / Facebook page! So be sure to follow me so you'll stay informed!

DO YOU MAKE GLUTEN-FREE OR DIETARY CAKES? NO

REFUND POLICY

I DO NOT OFFER REFUNDS FOR ANY REASON INCLUDING:

Cancellations after the deposit has been paid, includes events that have been canceled
Disagreement on taste - All my cakes are taste-tested regularly, and I can guarantee their freshness and taste. You may read reviews from previous customers to view their satisfaction before ordering.
Final design outcome - I will communicate with you as much as needed during the design process to ensure we are in agreement.
Damage incurred to cakes you pick up. Transported cakes should sit secured on a stable, flat surface, away from any heat source. Drive cautiously, no sudden stops or turns, and beware of train tracks and potholes.
Damage incurred to the cake before, after, or during the event. Keep your cakes away from heat sources, curious little fingers, or hungry pets!
Running out of cake. I use the industry-standard cake servings of 1" wide by 2" deep, used by caterers and reception venues as a guideline for my servings quote. If you plan to serve larger slices, you may want to order a larger cake - or add cupcakes.
Slight color differences- Please remember we are working with food coloring, chocolate and fondant and although we can get as close to the color you want, we cannot guarantee exact color matches because there are too many variations in food colorings. Such as a light blue, versus a sky blue or “Tiffany blue”.

DELIVERY / SHIPPING?

DO YOU DELIVER?

Yes, Minimum Delivery charge: $45, and is dependent on time and distance, please request at the time of quote, last minute requests may incur an additional surcharge.

DO YOU SHIP YOUR CAKES?

The short answer is no, I do not ship cakes, for many reasons, but mainly because I can't GUARANTEE it would make it to you in one piece, no matter how well it's packed. HOWEVER, I have successfully shipped a cake the next day to LA county - and if a customer REALLY WANTS a Cake Jewel Designed cake, I will do my very best to accommodate the request, the customer accepts all responsibility for shipping and damage to the cake.

TASTINGS & ORDERING

HOW MUCH ARE CAKE TASTINGS, AND WHAT DO THEY ENTAIL?

I charge $25 per couple for tastings, but when you book your order with me, the $25 gets applied toward the order. I recommend that you bring in any pictures, invitations, etc., that may help us come up with something perfect for your event. I offer Vanilla, Chocolate, and Strawberry for tastings only.

*Tastings are by appointment only, and for parties of 100 or more, so give me a call about the event and to check the availability. We will meet at a location we both agree on.

HOW DO I PLACE AN ORDER OR REQUEST A QUOTE?

There are 3 ways to order! You may call, email me at customcakes@cakejewel.com or complete the QUOTE REQUEST FORM! Either way, I'll need ALL the details regarding your event in order to provide you with a quote. (Date, Time, Theme, colors, flavors, amount of servings needed, and ideas or pictures you have for reference).

HOW LONG WILL IT TAKE FOR YOU TO GET BACK TO ME?

I will review your submission and get back to you within 24 - 72 hours. If you need faster service, you may give me a call M-Sat from 10 am-6:30 PM at 916-296-0388 but keep in mind, that I do not give quotes over the phone because each cake is unique and there are no set prices except for the cakes you see in the gallery. I am closed on Sundays.

DO YOU HAVE A RETAIL STORE WHERE I CAN WALK IN AND VIEW YOUR WORK?

No, I operate a fully licensed and insured cottage Home-based bakery studio. However, if it's pictures you want to see, I have almost ALL my work featured online HERE. You can also follow me on Facebook or Instagram to see some of my most recent work!

HOW EARLY SHOULD I PLACE MY ORDER?

I required 2 weeks or more, but a cake order should be placed as soon as you have finalized all details of your event ( colors, theme, design, amount of servings, etc.) since I usually book a few weeks (or sometimes months) in advance, I do encourage early ordering. (4-6 weeks advance notice is recommended, but I'm happy to fit you in whenever my schedule permits).

4-6 WEEKS!? ARE YOU CRAZY!?

Trust me, I am in business to help serve as many customers as I can. HOWEVER, I AM HUMAN, and there are only so many hours in a day. I specialize in over-the-top EDIBLE ART! So generally speaking, people who book me are usually planning parties or vents well ahead of time! (NOT at the last minute).

I love you dear future customer - and would be HONORED to create a cake for you. But don't be upset with me if you decide to wait until the last minute, or want just a "SIMPLE CAKE" and then I'm booked. I take all the custom orders I can fit into my production schedule. If I'm booked, it simply means other people DID NOT wait until the last minute!

DONATIONS REQUEST POLICY

I am happy to be a SWEET part of the community! It is my pleasure to donate cakes to help charitable organizations wherever I can for a great cause. Donation requests can be submitted via email to customcakes@cakejewel.com. Please include a letter explaining what charity you represent, what the cake or cupcakes will be used for, and your non-profit tax ID number. Please understand that I am unable to fulfill ALL requests, but will do my best to help. Please give me as much advance notice as possible.

I'M READY TO REQUEST A QUOTE NOW!

I hope I answered all your questions, if I missed anything, drop me a line here, or call me at 916-296-0388

If you're ready to order, click here!

Either way, THANK YOU from the bottom of my heart for even CONSIDERING Cake Jewel! Join my mailing list for some cool sweet treat ideas, giveaways, tutorials, and more.

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